Speed tiers
NBN Co offers various speed tiers to retailers; retailers then package these into business plans. Typical business tiers include 50/20, 100/20, 100/40 and higher symmetric options where the technology supports it. The maximum speed available at your address depends on the NBN technology (e.g. fibre to the premises often supports higher tiers than FTTN). When comparing plans, check what speed tier is being offered and whether it is guaranteed or “typical evening” and what that means in practice.
Service level agreements
Business NBN plans often come with an SLA—for example, target availability (e.g. 99.9%) and repair time (e.g. within a stated number of hours). Not all retailers offer the same SLA; some entry-level business plans may have weaker commitments than premium tiers. If uptime is critical—e.g. for voice, contact centre or cloud applications—compare SLA wording and any credits or remedies for breach.
Support
Support quality and availability vary. Some providers offer business-dedicated support lines, others use the same queue as residential. Response times and escalation paths matter when you have an outage. When reviewing, ask about typical support channels (phone, portal, email) and whether there is a documented escalation path for business customers.
Pricing and contract
Business NBN pricing is typically monthly; contracts may be 12, 24 or 36 months. Some providers offer month-to-month at a higher rate. Compare total cost over your intended term, including any setup or migration fees. If you are switching from another provider, confirm whether there are early exit fees on your current contract and factor those into the decision.
Alternative fibre and ethernet
In many metro areas—including Sydney, Melbourne, Brisbane, Adelaide, Canberra and Hobart—businesses may also have access to non-NBN fibre or ethernet services. These often come with stronger SLAs and dedicated bandwidth. If your address is eligible, an independent review can include these in the comparison. See our NBN and business internet service page for more.
FAQ
Can we get a faster NBN plan at our address?
It depends on the NBN technology at your site. Fibre to the premises (FTTP) typically supports the highest tiers; FTTN and HFC have limits. Your provider or NBN Co can confirm what is available at your address.
What if our current NBN is unreliable?
If you are experiencing frequent dropouts or slow speeds, an independent review can compare typical reliability and SLAs across providers. Sometimes a different retailer on the same NBN technology can improve support and accountability; in other cases, alternative fibre may be an option.
Do you sell NBN?
No. Telco Review compares options; we do not sell NBN or internet services. We help you see what’s available so you can engage providers directly.