Start with your current NBN services
Before you look at alternatives, it is worth understanding exactly what NBN services you have today. That includes the access type, speed tier, contract term and which sites or offices are connected. Your invoices, service schedules and any handover documents from previous installations are useful reference points.
Documenting your current state makes it easier to compare proposals on a like-for-like basis. It also helps identify sites that may not need the same capacity they did when services were first installed, or locations that have grown and now need more resilient connectivity.
Checklist items for an NBN review
1. Access type and speed tier
Different NBN access types and speed tiers behave differently under load. As part of your review, confirm whether your current access type and speed tier are still appropriate for how each site operates. Look at peak usage, critical applications and any remote working or cloud services that have been added since the service was first ordered.
2. SLAs and restoration commitments
Review your SLA commitments, including target restoration times, business hours coverage and any escalation paths. In some cases, businesses discover that what they believed to be a business-grade service has very limited guarantees. Understanding the formal commitments helps you assess whether your current level of risk is acceptable.
3. Support process and communication
How easy is it to log faults and get clear updates? Your review should consider not only contractual terms but also your lived experience of support. Note response times, communication quality and how well issues have been resolved in the past. This is a key input when weighing up potential changes.
4. Redundancy and failover
If individual sites are heavily dependent on connectivity, your review should examine redundancy. That might include secondary NBN links, wireless backup or alternative access types. The objective is not necessarily to add cost everywhere, but to align resilience with the importance of each site.
Comparing NBN options using your checklist
Once you have a structured view of your current services and requirements, you can use the same checklist to compare new proposals. Ask potential providers to address each item explicitly so you can see where they differ. It is often easier to compare written responses to a clear set of questions than to rely on generic marketing material.
If you are also reviewing voice, mobile or other services, consider how NBN fits into your broader telecommunications review. For example, changes to your business phone system or contact centre may alter your bandwidth and resilience requirements.
Independent NBN review support
Engaging an independent adviser can help you interpret technical details and market norms. Rather than recommending one specific product, an independent review aims to clarify your options and highlight trade-offs. That can be especially useful when internal teams are time-poor or when multiple stakeholders need a common reference point.
Learn more about business NBN reviews or contact us to discuss a review for your organisation.